At Ghantee.com, we strive to provide our customers with the best possible experience when purchasing our digital products. However, we understand that there may be occasions when you need to cancel an order or request a refund. This Cancellation and Refund Policy outlines our procedures for cancelling orders and processing refunds.
1. Cancellation of Orders You may cancel your order for a digital product at any time before the product has been downloaded. To cancel an order, please contact us at contact@ghantee.com with your order details. Once your order has been cancelled, you will receive a confirmation email, and any charges associated with the cancelled order will be refunded to the original payment method.
2. Refunds Due to the nature of digital products, we offer refunds only in limited circumstances:
Defective or Not as Described: If the digital product you purchased is defective or not as described, you may be eligible for a full refund. Please contact us at contact@ghantee.com within 7 days of purchase with details of the issue, and we will work with you to resolve the issue or process a refund.
Unauthorized Purchases: If you believe that an unauthorized purchase has been made using your account, please contact us immediately, and we will investigate the matter and issue a refund if necessary.
Other Circumstances: Refunds may be issued at our discretion in other exceptional circumstances not listed above.
3. Refund Process Once a refund has been approved, it will be processed promptly, and you will receive the refunded amount to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your credit card statement, depending on your bank or credit card issuer.
4. Contact Us If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at contact@ghantee.com. Our customer support team is available to assist you and ensure that you have a positive experience when purchasing our digital products.
Thank you for choosing Ghantee.com. We appreciate your business and strive to provide you with the highest quality products and customer service.
